Privacy Policy
Who We Are
Airato K.K. is an AI-assisted radiation therapy planning company based in Sendai, Japan. Our registered address is Seiryomachi 1-1, Aoba-ku, Sendai, Miyagi 980-8574, Japan. You can reach us at [email protected].
Information We Collect
We collect information you provide directly — including your name, work email address, organization, and role — when you request a product demonstration, contact us through our website, or communicate with our team. We also collect standard web analytics data such as page views and referral sources.
We do not collect, process, or store any patient health information, clinical imaging data, or protected health information through this website. Our product workflows that involve DICOM-RT data are governed by separate data processing agreements with hospital customers.
How We Use Your Information
We use the information you provide to respond to your inquiries, arrange product demonstrations, communicate about our services, and send relevant clinical updates relevant to radiation oncology AI. We do not sell your personal information to third parties. We do not use your information for advertising or profiling purposes unrelated to our clinical AI services.
Legal Basis for Processing (GDPR)
For individuals in the European Economic Area, our legal basis for processing personal information is legitimate interests (responding to product inquiries and providing services), contractual necessity (when you become a customer), and consent (for optional communications you have opted into). You may withdraw consent at any time by contacting us at [email protected].
Japan Act on Protection of Personal Information (APPI)
Airato complies with Japan's Act on the Protection of Personal Information (APPI) as amended. As a business operator handling personal information, we maintain appropriate security measures, use personal information only for specified purposes, and respond promptly to requests for disclosure, correction, or deletion. Inquiries under APPI may be directed to [email protected].
Cookies and Tracking
We use essential cookies required for this website to function. We use optional analytics cookies to understand how visitors use our site. You can manage your cookie preferences using the consent banner on this site. See our Cookie Policy for full details.
Data Storage and Security
Your contact information is stored on servers operated by our service providers. We use encryption in transit (TLS 1.2+) and implement access controls restricting data to authorized Airato personnel. We select service providers that maintain appropriate data security certifications.
Your Rights
Depending on your location, you may have rights to access, correct, export, or request deletion of your personal information. Individuals in Japan have rights under APPI. Individuals in the EU/EEA have rights under GDPR including the right to object to processing and the right to lodge a complaint with a supervisory authority. To exercise any of these rights, contact us at [email protected].
Data Retention
We retain contact and inquiry information for as long as necessary to respond to your inquiry and maintain a record of our communications, and for a reasonable period thereafter to comply with legal obligations. You may request deletion of your information at any time.
International Transfers
Some of our service providers may process data outside Japan. Where transfers occur, we ensure appropriate safeguards are in place consistent with applicable data protection law.
Contact
For privacy-related questions or requests, contact Airato at [email protected] or write to us at Seiryomachi 1-1, Aoba-ku, Sendai, Miyagi 980-8574, Japan.